Shipping & Returns
We don't accept returns on purchased gifts, however, if you are unsatisfied, we would like the opportunity to make it right!
If your gift is returned undeliverable from the shipping carrier, we will notify you via email or phone as to the reason for the return. We are happy to repackage and resend your gift with an updated address and/or instructions. The charge to reprocess and package returned gifts is $20 plus the cost of shipping. You will receive an electronic invoice to pay for re-processing and shipping. Once that invoice is paid, your gift will be reshipped. If an invoice is not paid within 5 days of the date of invoice, the gift is considered unclaimed and the property of The GoodWell/Winton and Waits, LLC.
If The GoodWell does not receive a response from the notification of the returned gift, your gift will be unclaimed/property of The GoodWell/Winton and Waits, LLC
No credits or refunds will be issued. PO Boxes cannot accept packages and will be canceled and refunded if a street address is not offered. Feel free to reach out to firstname.lastname@example.org with any questions.
HOW SHIPPING WORKS
The GoodWell Curated Gift Experiences are made to order with artisan goods. Please allow 1 week for curation and processing/packaging and then transit time for delivery. To “Rush” production of your order, please choose “Rush Shipping” at checkout and the time will move up to 3 business day processing plus 2-day shipping. Cost of upgraded shipping and fees apply.
Shipping occurs on business days Monday through Friday. Keep in mind, we prefer to ship boxes with heat sensitive goods Monday-Wednesday to ensure your order isn’t sitting in a non-temperature controlled environment for too long.
Quantities of 5 or more gifts require a bit more lead time. Please inquire via email if you have questions or need a date in a specific time frame.
email@example.com We are happy to help!
LOCAL PICK UP
You can choose local pick up at check out and request a time to pick up your gift in house at our retail location located at 411 S. Main St. Fort Worth, TX 76104.
Gifts ordered by noon Monday-Thursday can be picked up between 4:30 -5pm same day if requested in notes at check out.